Area of ​​application

The sale contracts concluded through electronic commerce www.luthiersclar.com between Luthiers Clar SLU and the consumer will be governed by the following General Contracting Conditions.
Contract parties
The purchase agreement is concluded with Luthiers Clar SLU (hereinafter, [Luthiers Clar]), with Tax Identification Code B98690704, with registered office at Calle Buenos Aires, 13. Beniparrell. 46469, registered in the Valencia Registry, Volume 9882, Book 7164, Folio 108, Sheet V-162528. You can contact us by phone +34 669964663, or by email at info@luthiersclar.com.
Conclusion of the contract
By clicking on the [“Finish purchase”] button, you issue a binding declaration of will by which you accept the completion of the order, forcing yourself to pay for it. You will then receive the acknowledgment of receipt of your order, confirming the conclusion of the contract.
Language
The contract may be formalized in Spanish.
Contract file
The contracts concluded in the online store are archived. You can access the orders placed in your customer account or by sending an email to info@luthiersclar.com

Price

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs.

Shipping

The products offered on the website will be sent only to [the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla]. No shipments will be made outside the mentioned delivery area, unless previously arranged with the company and prices are agreed.
Unless otherwise indicated, the products will be delivered within [24 to 72 hours]. Shipments to [Canary Islands, Ceuta and Melilla] will be delivered within [24 to 72 hours].
The product will only be shipped once the payment has been received.

Shipping costs

 The following shipping costs will apply regardless of the number of items:
Delivery 24 to 72 hours.

Delivery / merchandise delivery policy

We ship to Spain with MRW and we work with a delivery time of 24 to 72 hours.
Spanish territory shipping prices.
Ropes, accessories, bows …
Purchases over € 180 will be sent free of charge.
Purchases under € 180 will cost € 5.
Instruments and cases
Spanish territory and the rest of Europe cost € 50
Shipments to Europe are made through the company that best suits us according to the client’s agreement and have an approximate delivery time of 5 to 9 days.
Rest of the world Determine at: info@luthiersclar.com

Payment methods

The following payment methods are offered: bank transfer, credit / debit card, paypal. In the case of selecting a bank transfer, you will be provided by email with the account details to which you must make the transfer.

Transfer of risk

The risk of loss or deterioration of the merchandise will be transmitted to the consumer when he or a third party indicated by him, other than the carrier, has acquired his material possession. It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact: [info@luthiersclar.com].

Right of withdrawal

 You have the right to withdraw the products purchased within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us at Luthiers Clar SLU. B9890704. C / Buenos Aires, 13. Beniparrell 46469. (Valencia). Spain. Telf: +34669964663. info@luthiersclar.com your decision to withdraw from the contract through an unequivocal statement, for example, a letter sent by post, fax or email. You can use the model withdrawal form below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may retain the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first. You must return or deliver the goods directly to [Luthiers Clar SLU. B9890704. C / Buenos Aires, 13. Beniparrell 46469. (Valencia). Spain. Telf: +34669964663.], Without any undue delay and, in any case, no later than within 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature,

Exceptions

The right of withdrawal will not be applicable to merchandise related to:
a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
 f) The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.
g) Contracts in which the consumer and user have specifically requested the employer to visit him to carry out repair or urgent maintenance operations; If, on that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to such additional services or goods. .
h) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
i) Contracts concluded through public auctions.
j) The provision of accommodation services for purposes other than serving as housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
k) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

Guarantee

All the products offered on the website have the legal guarantee of conformity of 2 years in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

Post sales service

Our customer service is at your disposal to deal with any possible claim. You can contact us by phone +34 669964663, or by email at info@luthiersclar.com